Overview
Often your existing staff are not experienced with a new technology or don't have the capacity to maintain it. Our managed services give you functional consultants, developers and administrators who know D365 F&O inside out, so you can train, guide and grow your team with confidence.
Capabilities
What our D365 Support & Managed Services services include
Delivered by senior consultants and developers who work on Microsoft platforms every day.
Functional & technical support
Ticket-based help desk for users, incident troubleshooting, and root-cause fixes.
Continuous enhancements
A prioritized backlog of improvements, reports and automations delivered in regular sprints.
Release & update management
Planning, testing and applying Microsoft service updates and ISV updates with regression testing.
Environment administration
LCS / Power Platform admin center, database refreshes, deployments, security roles and batch job monitoring.
Performance tuning
Query and batch optimization, index recommendations and telemetry analysis.
User training
Onboarding for new staff, refresher sessions and process documentation.
Outcomes
What you can expect
- Predictable monthly cost for your ERP support
- Faster response and resolution times
- Systems kept current with Microsoft releases
- Your internal team freed for strategic work
Technologies & tools
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FAQ
D365 Support & Managed Services FAQs
Do you offer flexible support plans?
Yes. We offer monthly hour blocks, dedicated resources and on-demand support, so you can choose the model that fits your volume and budget.
Can you support a system another partner implemented?
Absolutely. We start with a short knowledge-transfer and system review, then take over support with full documentation.
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Dynamics 365 CRM / Customer Engagement
Dynamics 365 Sales and Customer Service, integrated with your ERP via Dual-write.
Learn moreLet's talk about D365 Support & Managed Services
Book a free 30-minute consultation. We'll review your goals and outline a practical plan, with no obligation.