Microsoft · Dynamics 365
Dynamics 365 Field Service implementation
Work orders, scheduling, mobile technicians and asset service history, integrated with Finance & Supply Chain.
Overview
Dynamics 365 Field Service puts the right technician, with the right part, at the right place. We implement work orders, scheduling and the mobile app, and integrate them with your ERP so parts, costs and invoices flow automatically once the job is done.
Capabilities
Our Dynamics 365 Field Service services
Delivered by certified Microsoft consultants and developers who work with Dynamics 365 Field Service every day.
Work orders
Work order types, incident templates, tasks and service tasks from request to completion.
Scheduling
Schedule board and resource scheduling optimization by skill, location and availability.
Mobile app
Offline-capable mobile app with checklists, parts, photos and customer signatures.
Assets & agreements
Customer asset history, preventive maintenance and recurring service agreements.
Inventory & billing
Van stock, parts usage and invoicing integrated with Finance & Supply Chain or Business Central.
Connected field service
IoT alerts that create work orders before customers notice a problem.
How we help
Implementation, training and support
As a Microsoft Solutions Partner, Expert Dynamics Group stays with you from first workshop through go-live and beyond.
Dynamics 365 Field Service implementation
Dynamics 365 Field Service configured to your processes, integrated with your systems and delivered by senior consultants.
Dynamics 365 Field Service training
Role-based Dynamics 365 Field Service training for end users, power users and administrators.
Dynamics 365 Field Service support
Ongoing Dynamics 365 Field Service support, enhancements and guidance through every Microsoft release.
Outcomes
What you can expect
- Higher first-time fix rates
- Fewer wasted trips and better technician utilization
- Invoices created as soon as work is complete
- Full service history for every customer asset
FAQ
Dynamics 365 Field Service FAQs
Does Dynamics 365 Field Service work offline?
Yes. The Field Service mobile app supports offline mode, so technicians can view work orders, record time and parts, and capture signatures without connectivity, then sync when back online.
How does Field Service integrate with Dynamics 365 Finance & Supply Chain?
Microsoft provides integration through Dual-write, sharing customers, products, warehouses, inventory and invoices between Field Service and Finance & Supply Chain.
Can Field Service schedule technicians automatically?
Yes. Resource scheduling optimization can automatically assign and route work orders based on skills, territories, travel time and priorities.
Related technologies
More from the Microsoft stack
Dynamics 365 Business Central
All-in-one ERP for small and mid-size businesses: finance, sales, purchasing, inventory and projects in one cloud application.
Dynamics 365 Finance & Supply Chain
Enterprise ERP for multi-entity finance, manufacturing, warehousing and distribution. Our core practice.
Dynamics 365 Customer Engagement
Sales, relationship management and the Dataverse foundation that connects customer data to your ERP.
Dynamics 365 Customer Service
Case management, knowledge base, omnichannel support and Copilot-assisted service agents.
Dynamics 365 Customer Insights – Journeys
Real-time customer journeys, email and event marketing, and segmentation built on unified customer data.
Microsoft Azure
Integration, data platforms, hosting and security: Logic Apps, Functions, Service Bus, Data Factory and more.
Let's talk about Dynamics 365 Field Service
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