Microsoft · Cloud, AI & Productivity
Microsoft Copilot & Copilot agents
Copilot in Dynamics 365 and Microsoft 365, plus custom agents built in Copilot Studio over your business data.
Overview
Copilot brings generative AI into the Microsoft apps your teams already use, and Copilot Studio lets you build agents that act on your business data. We help you choose the right use cases, prepare data and permissions, build agents and train people to get real value.
Capabilities
Our Microsoft Copilot & Copilot Agents services
Delivered by certified Microsoft consultants and developers who work with Microsoft Copilot & Copilot Agents every day.
Copilot in Dynamics 365
Enable and tune Copilot features in Finance, Supply Chain, Sales, Customer Service and Business Central.
Microsoft 365 Copilot
Rollout, licensing guidance and adoption for Copilot in Teams, Outlook, Word and Excel.
Copilot Studio agents
Custom agents that answer questions and take actions over ERP, CRM and SharePoint data.
AI readiness
Data, security, permissions and licensing assessments before rollout.
Governance
Responsible AI policies, data loss prevention and usage monitoring.
Training
Role-based Copilot training and prompt libraries for your teams.
How we help
Implementation, training and support
As a Microsoft Solutions Partner, Expert Dynamics Group stays with you from first workshop through go-live and beyond.
Microsoft Copilot & Copilot Agents implementation
Microsoft Copilot & Copilot Agents configured to your processes, integrated with your systems and delivered by senior consultants.
Microsoft Copilot & Copilot Agents training
Role-based Microsoft Copilot & Copilot Agents training for end users, power users and administrators.
Microsoft Copilot & Copilot Agents support
Ongoing Microsoft Copilot & Copilot Agents support, enhancements and guidance through every Microsoft release.
Outcomes
What you can expect
- Time saved on summaries, drafting and searching for information
- Agents that handle routine questions and tasks
- AI rolled out safely with the right permissions
- Measurable adoption across teams
FAQ
Microsoft Copilot & Copilot Agents FAQs
What is the difference between Microsoft Copilot and Copilot Studio?
Copilot is the AI assistant built into Microsoft 365 and Dynamics 365. Copilot Studio is a low-code tool for building your own agents and extending Copilot with your data, actions and workflows.
Is Copilot included with Dynamics 365?
Many Copilot capabilities are included with Dynamics 365 licenses, while Microsoft 365 Copilot and some Copilot Studio usage require additional licensing. We help you understand what you already have.
Can Copilot agents work with our ERP data?
Yes. Copilot Studio agents can connect to Dynamics 365 through Dataverse, connectors and APIs, respecting user security roles.
Related technologies
More from the Microsoft stack
Microsoft Azure
Integration, data platforms, hosting and security: Logic Apps, Functions, Service Bus, Data Factory and more.
Microsoft 365
Teams, SharePoint, Outlook and the Office apps, deployed, secured and connected to Dynamics 365.
Dynamics 365 Business Central
All-in-one ERP for small and mid-size businesses: finance, sales, purchasing, inventory and projects in one cloud application.
Dynamics 365 Finance & Supply Chain
Enterprise ERP for multi-entity finance, manufacturing, warehousing and distribution. Our core practice.
Dynamics 365 Customer Engagement
Sales, relationship management and the Dataverse foundation that connects customer data to your ERP.
Dynamics 365 Customer Service
Case management, knowledge base, omnichannel support and Copilot-assisted service agents.
Let's talk about Microsoft Copilot & Copilot Agents
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